If you add an approval step to the workflow and that workflow is also used by a non jira service desk project the issues in the non jira service desk projects can still be worked on in the usual way but the approval step will not be enforced for those issues.
Manageengine service desk approval workflow.
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We ve done this by integrating adselfservice plus our self service password management application with our help desk approval workflow software admanager plus.
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If you have configured multiple stages of approvals then the notification is sent to the next consecutive stage only on approval from the previous stage i e any one approver can approve the service.
If send approval notification automatically when a service request is raised is enabled then an approval notification is sent to the concerned authority each time a service request is raised.
Service desk plus used service desk tool user for create the tickets in user desktop and mail issue servers and.
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This workflow will give you a fair idea of the process involved in this major change.
You can customize your workflow of delivering the service request specific to each service category.
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You can also setup approval process and service level agreements for each service request.
February 12 2014 manageengine the real time it management company today announced the general availability of change workflows for its flagship itil ready help desk software servicedesk plus.
In example after an approval of a request i want to execute a script to automate certain taks but isn t possible.
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